{"id":3974,"date":"2017-08-09T10:40:02","date_gmt":"2017-08-09T16:40:02","guid":{"rendered":"http:\/\/www.facturando.mx\/blog\/?p=3974"},"modified":"2021-08-17T14:10:58","modified_gmt":"2021-08-17T20:10:58","slug":"como-reportar-un-error","status":"publish","type":"post","link":"https:\/\/www.facturando.mx\/blog\/2017\/08\/09\/como-reportar-un-error\/","title":{"rendered":"\u00bfC\u00f3mo reportar un error?"},"content":{"rendered":"<p>Algunas veces los usuarios nos solicitan ayuda con alguna duda o error, pero la informaci\u00f3n que nos env\u00edan es tan escasa, que no es posible poderlos ayudar, esto da origen a una serie de correos o mensajes en donde despu\u00e9s de varias preguntas conocemos el problema; para evitar esta situaci\u00f3n hemos decidido crear una lista con los puntos que debes tener en cuenta a la hora de realizar cualquier reporte o consulta.<\/p>\n<p>Esta lista se encuentra divida en dos partes, cada una, orientada a diferente tipo de usuarios, a continuaci\u00f3n, encontrar\u00e1s los detalles.<\/p>\n<p><strong><span style=\"text-decoration: underline;\">Usuarios finales<\/span><\/strong><br \/>\nEn este caso nos referimos a aquellas personas que usan una aplicaci\u00f3n como tal, esto es, que no usan librer\u00edas sino programas como son:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/generar-factura-electronica\/\">Facturador CFDI<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/validador-factura-electronica\/\">Validador CFDI<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/factura-electronica-erp\/\">Electronic Document Server (EDS)<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/adenda-factura-electronica\/\">Electronic Document Addendum (EDA)<\/a><\/li>\n<\/ul>\n<p>Estas es la informaci\u00f3n que deber\u00edas proporcionarnos:<\/p>\n<ul>\n<li><em><strong>Producto<\/strong><\/em> &#8211; nombre del programa que estas usando<\/li>\n<li><em><strong>Versi\u00f3n<\/strong><\/em> &#8211; la versi\u00f3n del programa la podr\u00e1s obtener consultando la ventana de datos de la opci\u00f3n \u201cAcerca de \u2026\u201d que se encuentra dentro del men\u00fa Ayuda, el formato de la versi\u00f3n es el siguiente: a\u00f1o.mes.d\u00eda.control (2017.03.31.0)<\/li>\n<li><em><strong>N\u00famero de error<\/strong><\/em> \u2013 del mensaje obtenido, en el caso de que se muestre un n\u00famero de error<\/li>\n<li><em><strong>Mensaje completo<\/strong><\/em> \u2013 texto completo del mensaje de error obtenido<\/li>\n<li><em><strong>Imagen del problema<\/strong><\/em> \u2013 De ser posible env\u00edanos una captura de pantalla del problema, recuerda que una imagen vale m\u00e1s que mil palabras.<\/li>\n<li><em><strong>Descripci\u00f3n detallada<\/strong><\/em> \u2013 Nos ser\u00eda de gran ayuda si nos cuentas de forma detallada tu duda o el problema que estas teniendo.<\/li>\n<li><em><strong>Versi\u00f3n del sistema operativo<\/strong><\/em>, algunas veces conocer la versi\u00f3n de Windows nos ayuda a resolver un problema<\/li>\n<\/ul>\n<p>Recuerda, que mientras m\u00e1s informaci\u00f3n tengamos, ser\u00e1 m\u00e1s f\u00e1cil el poder ayudarte.<\/p>\n<p><strong><span style=\"text-decoration: underline;\">Desarrolladores<\/span><\/strong><br \/>\nEn este caso nos referimos a las personas que desarrollan software y que hacen uso de cualquiera de nuestras librer\u00edas, como son:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/biblioteca-factura-electronica\/\">Electronic Document Library (EDL)<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/libreria-validar-factura-electronica\/\">Electronic Document Validator (EDV)<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/libreria-descargar-cfdi-sat\/\">Electronic Document Download (EDD)<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/libreria-imprimir-cfdi\/\">Electronic Document Printer (EDP)<\/a><\/li>\n<li><a href=\"http:\/\/www.facturando.mx\/productos\/libreria-conciliar-cfdi-xml\/\">Electronic Document Conciliator (EDC)<\/a><\/li>\n<\/ul>\n<p>La informaci\u00f3n que deber\u00e1s de enviarnos es la misma de los usuarios finales m\u00e1s:<\/p>\n<ul>\n<li><em><strong>Tipo de producto<\/strong><\/em> \u2013 indicar el tipo de producto del que se trate:\n<ul>\n<li>Dot Net FrameWork<\/li>\n<li>Delphi<\/li>\n<li>DLL<\/li>\n<li>L\u00ednea de comandos (solo para EDD)<\/li>\n<\/ul>\n<\/li>\n<li><em><strong>Lenguaje de programaci\u00f3n<\/strong><\/em> \u2013 Versi\u00f3n del lenguaje de programaci\u00f3n en el cual est\u00e1 siendo implementada la librer\u00eda<\/li>\n<li><em><strong>Ejemplo<\/strong><\/em> \u2013 De ser posible, env\u00edanos un ejemplo que muestre como se produce el error.<\/li>\n<\/ul>\n<p>Para ambos casos, esta informaci\u00f3n deber\u00e1 de ser reportada al momento de comunicarse con Facturando ya sea v\u00eda telef\u00f3nicamente, por medio del chat o del foro que est\u00e1n disponibles en nuestra p\u00e1gina, o bien, haciendo el env\u00edo de la misma al correo de soporte.<\/p>\n<p>Con esta informaci\u00f3n, ser\u00e1 mucho m\u00e1s sencillo y f\u00e1cil el poder ayudarte.<\/p>\n<p>Si tienes alguna duda con respecto a esta publicaci\u00f3n, te invitamos a que nos contactes por medio del <a href=\"http:\/\/www.facturando.mx\/foro\/\">foro<\/a> que aparece en nuestra p\u00e1gina <a href=\"http:\/\/www.facturando.mx\/\">www.facturando.mx<\/a> donde con gusto un asesor te atender\u00e1.<\/p>\n<p>Hasta la pr\u00f3xima.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Algunas veces los usuarios nos solicitan ayuda con alguna duda o error, pero la informaci\u00f3n que nos env\u00edan es tan escasa, que no es posible poderlos ayudar, esto da origen a una serie de correos o mensajes en donde despu\u00e9s <a class=\"more-link\" href=\"https:\/\/www.facturando.mx\/blog\/2017\/08\/09\/como-reportar-un-error\/\">Seguir leyendo <span class=\"screen-reader-text\">  \u00bfC\u00f3mo reportar un error?<\/span><span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[78,113,56,125,36,76],"tags":[115,79,94],"class_list":["post-3974","post","type-post","status-publish","format-standard","hentry","category-cfdi","category-cfdi-3-3","category-contabilidad-electronica","category-contabilidad-electronica-1-3","category-validar","category-xml","tag-cfdi-3-3","tag-factura-electronica","tag-validar"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Guia para reportar un error en cualquiera de nuestros productos.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Facturando\"\/>\n\t<meta name=\"google-site-verification\" 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